What can I return?
Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items if they are sent back in a resaleable condition – unopened in their original packaging.
You are responsible for the costs of safe return and postage or dispatch back to our returns address.
However we can’t accept returns once opened and the tamper seal is broken.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
We sincerely apologise if you have experienced any fault with your items.
Our customer service team would be happy to assist – Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.
If you have a printer we can send you a label for a pre-arranged collection. If not then you can return it to us by a standard delivery service of your choosing.
We will refund you for any standard shipping costs. However, no refund will be given for any additional service delivery costs you may have chosen.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Return
Email us at firstname.lastname@example.org or message us through our contact form to let us know that you are returning the items.
Please send the goods to:
Attn: LUCY @ BYOLITIC
Haul and Store
17 Admiralty Way,
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Whilst we endeavour to maintain next-working day delivery in the UK, please allow for 3-5 working days (please note working days are Monday to Friday).
We are offering free delivery on all orders placed on our website.